Privacy Policy for Novaglow

Effective Date: November 30, 2024

At Novaglow, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, novaglow.site, or make a purchase of our high-end women’s fashion, including luxury items such as Hermès products. Please take a moment to review our privacy practices, and feel free to contact us with any questions or concerns.

1. Introduction

At Novaglow, we believe in transparency and accountability in how we manage personal information. By using our website and services, you agree to the terms outlined in this policy. Your trust is important to us, and we want you to feel confident in how your data is handled when you interact with our online store.

This Privacy Policy applies to all visitors, users, and others who access the website novaglow.site (the “Site”) and engage in transactions with us, including those purchasing or browsing for luxury women’s fashion products, such as Hermès bags, clothing, shoes, and accessories.

2. Information We Collect

We collect information from you in a variety of ways when you interact with our site, whether you are browsing, creating an account, or making a purchase. The types of data we collect can be grouped into two categories:

a) Personal Information

Personal information is any data that can be used to identify you as an individual. This may include:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (credit card details, billing information)
  • Account details (username, password)
  • Date of birth (optional)
  • Gender (optional)

b) Non-Personal Information

Non-personal information refers to data that does not directly identify you but helps us improve our services and website experience. This may include:

  • IP address
  • Browser type
  • Operating system
  • Device information (for example, mobile vs. desktop)
  • Geolocation data (if enabled)
  • Cookies and tracking technologies (please refer to our Cookie Policy for more details)

3. How We Use Your Information

Your personal and non-personal information is used for several important purposes to provide you with a seamless shopping experience, including:

  • Order Processing and Fulfillment: To process your orders, send order confirmations, and provide updates on the status of your purchases.
  • Customer Service: To respond to your inquiries, process returns, and resolve any issues or disputes related to your orders.
  • Personalization: To personalize your shopping experience by recommending products that may be of interest to you based on your browsing or purchase history.
  • Marketing Communications: To send you promotional emails, newsletters, and updates about new products, sales, and special offers (you can unsubscribe at any time).
  • Improving Our Website and Services: To analyze site traffic, identify areas for improvement, and optimize the user experience.
  • Security and Fraud Prevention: To protect against fraud, unauthorized access, and ensure the safety of your personal data.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience while using our site. Cookies are small text files that are stored on your device and allow us to remember your preferences, track your shopping cart, and optimize your experience.

By using our website, you agree to our use of cookies as outlined in our Cookie Policy. You can manage cookie preferences through your browser settings.

a) Types of Cookies We Use:

  • Essential Cookies: These are necessary for the website to function properly and to complete transactions, such as remembering the items in your cart.
  • Analytical Cookies: These cookies allow us to measure the performance of our website and understand how users interact with it.
  • Advertising Cookies: These cookies track your browsing behavior and allow us to display personalized ads on our site or third-party websites.

For more detailed information on how cookies are used, please refer to our Cookie Policy.

5. Data Sharing and Disclosure

We take your privacy seriously and do not sell, rent, or trade your personal information to third parties. However, there are certain circumstances where we may share your information:

a) Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business. These may include payment processors, shipping companies, email marketing platforms, and data analytics providers. All third-party service providers are required to safeguard your personal data in accordance with applicable laws and our privacy policy.

b) Legal Compliance

We may disclose your personal information if required by law, or if we believe that such disclosure is necessary to comply with legal processes, enforce our site’s terms and conditions, or protect the rights, property, or safety of Novaglow, our users, or others.

c) Business Transfers

In the event of a merger, acquisition, or sale of Novaglow, your personal information may be transferred as part of the business transaction. In such cases, we will notify you via email or prominent notice on our site before your information is transferred and becomes subject to a different privacy policy.

6. Data Security

We take the security of your personal information seriously and employ industry-standard security measures to protect it. These measures include encryption, secure servers, and regular security audits. However, please be aware that no method of online transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

a) Protecting Your Account

You are responsible for maintaining the confidentiality of your account information, including your username and password. Please ensure that you choose a strong password and do not share your login details with others. If you believe that your account has been compromised, please contact us immediately at info@novaglow.site.

7. Your Rights and Choices

As a customer, you have certain rights regarding your personal data, including:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to update or correct any inaccuracies in your information.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link in the email or by contacting us at info@novaglow.site.

If you would like to exercise any of these rights, please contact us at the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. These links are provided for your convenience and may direct you to external sites. We are not responsible for the privacy practices of these third-party websites, and we encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website and services are not intended for use by children under the age of 18. We do not knowingly collect or solicit personal information from individuals under 18. If we discover that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe that we may have collected information from a child under 18, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a revised policy on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Novaglow
Street: 7331 Fullbright Ave, Winnetka, California (CA), 91306
Phone number: (818) 348-7984
Email: info@novaglow.site
Website: novaglow.site