Sales Policy for Novaglow

Effective Date: December 6, 2024

At Novaglow, we aim to provide an excellent shopping experience for our customers. Our Sales Policy outlines the terms and conditions governing the purchase of products from our website. By purchasing from Novaglow, you agree to be bound by this policy.

1. Product Information

We strive to provide accurate descriptions and images of our products, but we do not guarantee that the product descriptions, images, or other content on our website are error-free, complete, or up-to-date. We reserve the right to correct any errors or inaccuracies and to change or update information without prior notice.

2. Pricing and Payment

  • Pricing: All prices listed on the Novaglow website are in USD and include applicable taxes, unless stated otherwise. Prices may change at any time without prior notice, but any changes will not affect orders already placed.
  • Payment Methods: We accept various payment methods, including credit and debit cards, PayPal, and other secure payment gateways. By providing your payment information, you confirm that you have the legal right to use the payment method and authorize us to charge the total order amount.
  • Order Confirmation: After completing your purchase, you will receive an order confirmation email with the details of your transaction. This email serves as proof of your purchase, but it does not constitute an acceptance of the order.

3. Order Processing and Shipping

  • Order Fulfillment: We aim to process all orders within 1-2 business days after payment confirmation. Orders placed on weekends or holidays may be delayed until the next business day.
  • Shipping Costs: Shipping fees are calculated based on the destination, weight, and size of your order. You will be notified of the shipping costs during checkout before you finalize your order.
  • Delivery Times: Estimated delivery times depend on your location and the shipping method chosen at checkout. Delivery times may vary based on factors beyond our control, such as weather, holidays, or carrier delays.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.

4. Sales Tax

Sales tax is applicable to orders based on the tax laws of the shipping destination. The applicable tax rate will be automatically calculated during the checkout process and will be added to your total order amount.

5. International Orders

We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. Customs procedures can result in shipping delays that are beyond our control. By placing an international order, you agree to be responsible for any additional charges.

6. Cancellations and Modifications

Once an order is placed, it enters the processing stage immediately. As a result, cancellations and modifications can only be made within a short time frame. If you need to cancel or modify your order, please contact us as soon as possible. We cannot guarantee that changes will be possible once the order is in processing.

7. Backorders

In the event that an item is out of stock but still available for backorder, you will be notified during the checkout process. Backordered items will be shipped to you as soon as they are restocked. If you do not wish to wait for backordered items, you can choose to cancel the order and receive a full refund.

8. Returns and Exchanges

Our Refund and Returns Policy outlines the terms under which we accept returns and exchanges. Please refer to that policy for more details on how to initiate a return or exchange, eligibility requirements, and refund processing times.

9. Customer Support

If you have any questions or concerns about your order, our products, or our sales process, please contact us at:

Novaglow
Street: 7331 Fullbright Ave Winnetka, California (CA), 91306
Phone: (818) 348-7984
Email: info@novaglow.site
Website: novaglow.site

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on our website with the revised effective date. We encourage you to review this policy periodically for any updates.